Shipping policy

WELUGOO Shipping Policy

Effective Date: [11/7/2026]

Thank you for shopping with WELUGOO. We are committed to delivering quality pet products and smart home essentials safely and efficiently. This Shipping Policy explains how we process, ship, and deliver your orders.

By placing an order on our website, you agree to this Shipping Policy together with our Terms of Service and Return & Refund Policy.

1. Order Processing

All orders are processed after payment has been successfully received and verified.

Processing Time

  • Orders are processed within 1–3 business days.

  • Orders are processed Monday through Friday, excluding public holidays.

  • Orders placed on weekends or holidays will begin processing on the next business day.

During periods of high demand, processing times may be slightly longer.

2. Order Confirmation

Once your order has been placed, you will receive:

  • Order confirmation email

  • Payment confirmation

  • Shipping confirmation (once your order has been dispatched)

  • Tracking information (where available)

If you do not receive an order confirmation within 24 hours, please contact us.

3. Shipping Destinations

WELUGOO currently ships to selected countries, including but not limited to:

  • United Kingdom

  • United States

  • Canada

  • Australia

  • Selected European countries

Availability may vary depending on the product and shipping carrier.

Some products may not be available in every destination due to supplier or shipping restrictions.

4. Estimated Delivery Times

Estimated delivery times begin after your order has been processed.

Estimated shipping times:

Destination Estimated Delivery
United Kingdom 5–10 Business Days
United States 5–10 Business Days
Canada 7–15 Business Days
Australia 7–15 Business Days
Europe 7–15 Business Days
Other International Destinations 10–20 Business Days

Delivery estimates are provided for guidance only and are not guaranteed.

5. Shipping Costs

Shipping charges are calculated during checkout based on:

  • Delivery destination

  • Package weight

  • Product size

  • Shipping method

Any applicable shipping charges will be clearly displayed before payment is completed.

From time to time, WELUGOO may offer free shipping promotions on eligible orders.

6. Order Tracking

Most orders include tracking information.

Once your order has shipped, you will receive an email containing:

  • Tracking number

  • Shipping carrier

  • Tracking link (where available)

Please allow up to 72 hours for tracking information to become active.

7. Multiple Shipments

To ensure faster delivery, your order may be shipped from different warehouses.

If this occurs:

  • Items may arrive separately.

  • Multiple tracking numbers may be provided.

  • Additional shipping charges will not apply unless disclosed before purchase.

8. Shipping Delays

Although we work with reliable shipping partners, delivery delays can occasionally occur.

Delays may result from:

  • Customs inspections

  • Severe weather

  • Public holidays

  • Carrier operational issues

  • High shipping volumes

  • Supplier processing delays

  • International transportation disruptions

  • Other circumstances beyond our reasonable control

We appreciate your patience and understanding if unexpected delays arise.

9. Customs Duties and Import Taxes

International shipments may be subject to:

  • Customs duties

  • Import taxes

  • Government fees

  • VAT or similar charges

These charges are determined by the destination country.

Unless expressly stated otherwise during checkout, customers are responsible for any customs duties, taxes, or import fees charged by local authorities.

WELUGOO has no control over these charges.

10. Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping information.

If an incorrect or incomplete address is provided:

  • Delivery may be delayed.

  • Additional shipping charges may apply.

  • Orders may be returned by the carrier.

If you notice an error in your shipping address, please contact us immediately. We will make every reasonable effort to update the address before your order is dispatched.

11. Failed Delivery Attempts

If a delivery cannot be completed because:

  • No one is available to receive the package

  • The address provided is incorrect

  • The package is refused

  • Customs clearance requirements are not fulfilled

the package may be returned or destroyed by the shipping carrier.

Additional shipping charges may apply if reshipment is requested.

12. Lost Packages

If your package appears lost in transit:

Please contact us as soon as possible.

We will investigate with the shipping carrier.

Depending on the outcome of the investigation, we may provide:

  • A replacement order

  • A refund

  • Another appropriate resolution

Claims for lost packages should be submitted within 30 days of the estimated delivery date.

13. Damaged Packages

If your package arrives damaged:

Please contact us within 72 hours of delivery.

Include:

  • Your order number

  • Clear photographs of the product

  • Photographs of the packaging

  • Description of the damage

We will review your claim and work with you to provide an appropriate resolution.

14. Delivery Confirmation

Orders are considered delivered when confirmed by the shipping carrier.

If tracking indicates successful delivery but you cannot locate your package, we recommend:

  • Checking with household members or neighbours.

  • Looking around your property.

  • Contacting the shipping carrier.

If the package still cannot be located, please contact us for assistance.

15. Order Changes

If you need to modify:

  • Shipping address

  • Contact information

  • Order details

Please contact us as soon as possible.

We cannot guarantee changes once order processing has begun.

Orders that have already been dispatched cannot be modified.

16. Order Cancellation

Orders may only be cancelled before they have been processed for shipment.

Once an order has been dispatched, cancellations are no longer possible.

Please refer to our Return & Refund Policy if you wish to return an eligible item after delivery.

17. Shipping Restrictions

Certain products may have shipping restrictions based on:

  • Destination country

  • Local regulations

  • Carrier limitations

  • Product type

If we are unable to ship your order, we will notify you and provide a refund where applicable.

18. Third-Party Fulfilment

To provide a wide selection of quality products, WELUGOO works with trusted third-party suppliers and fulfilment partners.

As a result:

  • Products may ship from different warehouses or countries.

  • Packaging may vary.

  • Delivery times may differ depending on product availability and destination.

All products are inspected and shipped in accordance with our quality standards.

19. Customer Responsibilities

Customers are responsible for:

  • Providing accurate shipping information.

  • Monitoring tracking updates.

  • Paying any applicable customs or import charges.

  • Contacting us promptly if any shipping issue arises.

20. Contact Us

If you have any questions regarding shipping, please contact us.

WELUGOO Customer Support

Website: https://welugoo.com

Email: support@welugoo.com

Response Time: Within 24–48 business hours

Our Shipping Commitment

At WELUGOO, we understand that fast, reliable delivery is an important part of your shopping experience. We work closely with trusted suppliers and shipping partners to ensure your orders are processed efficiently, tracked where possible, and delivered with care. While some factors affecting international shipping are beyond our control, we remain committed to keeping you informed and providing prompt support whenever you need assistance.