Terms of service

TERMS OF SERVICE

Effective Date: [11/7/2026]

Welcome to WELUGOO ("WELUGOO", "we", "our", or "us"). These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our website or services.

1. Business Information

WELUGOO is an online retailer offering carefully selected pet products, pet accessories, smart home products, and related household items through our website.

Website:
https://welugoo.com

Customer Support:
support@welugoo.com

2. Eligibility

To place an order through our website, you must:

Be at least 18 years old or have permission from a parent or legal guardian.
Provide accurate and complete information.
Use our website only for lawful purposes.

3. Products

We strive to ensure all product descriptions, specifications, pricing, photographs, and other information displayed on our website are accurate.

However:

Colours may vary slightly depending on your screen.
Packaging may occasionally differ from product images.
Product specifications may change without prior notice due to supplier updates.
Availability is subject to stock.

We reserve the right to discontinue products at any time.

4. Pricing

All prices displayed on our website are shown in the selected currency.

We reserve the right to:

Correct pricing errors.
Change prices without prior notice.
Cancel orders affected by pricing mistakes.

If payment has already been processed for an incorrectly priced item, we will notify you and issue a full refund if necessary.

5. Orders

Placing an order does not guarantee acceptance.

We reserve the right to refuse or cancel any order for reasons including but not limited to:

Suspected fraud
Incorrect pricing
Product unavailability
Payment authorization failure
Violation of these Terms

If your order is cancelled after payment has been received, a full refund will be issued.

6. Payment

We accept secure payments through trusted payment providers.

Accepted payment methods may include:

Visa
Mastercard
Paystack
Other approved payment methods displayed during checkout

Payments are processed using encrypted payment technology. WELUGOO does not store your complete card details.

7. Shipping and Delivery

Orders are processed within the timeframe stated on our website.

Delivery estimates are provided for convenience only.

International delivery may be affected by:

Customs inspections
Weather conditions
Public holidays
Carrier delays
High shipping volumes
Other circumstances beyond our reasonable control

Delivery dates are estimates and are not guaranteed.

Customers are responsible for providing accurate shipping addresses.

Additional customs duties, import taxes, or government fees imposed by the destination country are the customer's responsibility unless otherwise stated.

8. Order Tracking

Tracking information will be provided where available.

Once an order has been transferred to the shipping carrier, delivery becomes the responsibility of the carrier, although we will gladly assist in resolving delivery issues whenever possible.

9. Returns and Refunds

Returns and refunds are governed by our separate Return & Refund Policy, which forms part of these Terms.

By placing an order, you acknowledge that you have read and understood our Return & Refund Policy.

10. Promotions and Discounts

Promotional offers:

Are valid only during the advertised period.
Cannot be exchanged for cash.
Cannot be combined unless expressly stated.

We reserve the right to withdraw promotions at any time.

11. Intellectual Property

All content on the WELUGOO website, including but not limited to:

Logos
Product images
Graphics
Videos
Text
Icons
Website design
Branding

is the property of WELUGOO or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

12. Acceptable Use

You agree not to:

Use the website for unlawful purposes.
Attempt unauthorized access to our systems.
Upload malicious software.
Interfere with website functionality.
Submit false or misleading information.
Engage in fraudulent transactions.

Violation of these Terms may result in suspension or termination of access.

13. Customer Accounts

If you create an account, you are responsible for:

Maintaining the confidentiality of your login credentials.
Restricting access to your account.
All activities conducted under your account.

Please notify us immediately if you suspect unauthorized use.

14. Product Reviews

Customers may submit reviews provided they:

Are truthful.
Do not contain offensive, defamatory, or illegal content.
Do not infringe the rights of others.

We reserve the right to remove reviews that violate these requirements.

15. Limitation of Liability

To the fullest extent permitted by applicable law, WELUGOO shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products.

Nothing in these Terms excludes or limits liability where such exclusion is prohibited by law, including mandatory consumer protection rights.

16. Indemnification

You agree to indemnify and hold harmless WELUGOO, its owners, employees, suppliers, and partners from claims, liabilities, losses, or expenses arising from:

Your breach of these Terms.
Your misuse of the website.
Your violation of applicable laws or the rights of others.

17. Force Majeure

WELUGOO shall not be liable for delays or failure to perform obligations due to events beyond our reasonable control, including but not limited to:

Natural disasters
War
Government actions
Labour disputes
Pandemics
Internet outages
Shipping disruptions

18. Third-Party Services

Our website may contain links to third-party websites or services.

We do not control or endorse these third-party services and are not responsible for their content, policies, or practices.

Your use of third-party websites is at your own risk.

19. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

20. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable to WELUGOO's business operations, except where mandatory consumer protection laws in your country of residence provide additional rights that cannot legally be excluded.

21. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions shall continue in full force and effect.

22. Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any additional policies referenced on our website, constitute the entire agreement between you and WELUGOO regarding your use of our website and services.